Terms & Conditions
Welcome
to our website. If you continue to browse and use this website, you are agreeing to
comply with and be bound by the following terms and conditions of
use, which together with our privacy policy govern Auto Craft
Engineering UK Ltd relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please
do not use our website.
Discounts
Customer
discounts are given at the discretion of Auto Craft Engineering UK
Ltd, the level of discount may vary depending on the size and value
of the order, previous orders placed, number of years as a valued
customer
Trade
discount levels are set by Auto Craft Engineering UK Ltd, the level
of trade discount is set based on trade customers annual spend,
trade customers not meeting their annual spend amount will move down
a discount level, trade customers spending over the required amount
for their trade level will move up to the next discount level
Auto
Craft Engineering UK Ltd reserves the right to change any trade
discount level or remove any discount level at any time without
prior notice.
Retention
of Title
All
goods remain the property of Auto Craft Engineering UK Ltd until
paid in full.
We
reserve the right to charge interest on overdue accounts. Any cost
associated with the collection of outstanding debts will be
forwarded to the debtor.
Payment of goods
All
private customer orders must be paid in full before being shipped or
collected. Orders will not be released until payment has cleared into
our account.
All
trade customer orders not on account must be paid in full before
being shipped or collected. Orders will not be released until payment
has cleared into our account.
All
trade customers on a 30 day trade account agreement must ensure that
their accounts are paid up to date.
Accounts
in arrears will be placed on a temporary stop and no further orders
placed will be released until the account is paid up to date. It is
the responsibility of the trade customer to pay any invoiced orders
on time.
Failure
to keep a trade account paid up to date will result in the removal of
the trade account and payment in full will be required before orders
can be shipped or collected.
Auto
Craft Engineering UK Ltd reserves the right to remove any trade
customers on account without prior notice.
Carriage
Parts
should be checked for damage prior to signing for your delivery. Any
damage should be noted on the courier’s paperwork.
Auto
Craft Engineering UK Ltd cannot be held responsible for the
replacement of damaged parts, or the refund of payment for damaged
parts if the parts were not checked for damage on delivery, and the
damage was not noted on the courier’s paperwork.
Incorrect orders
Any
shortages or damages must be reported to Auto Craft Engineering UK
Ltd as soon as possible after delivery, and within 14 days of the
delivery date.
Returns
Before
returning any goods, please contact a member of our customer service
team at: info@autocrafteng.co.uk to arrange your returns.
The
customer must meet the cost of carriage to return correctly supplied
goods.
Auto
Craft Engineering UK Ltd will meet the cost of the carriage to
return faulty or incorrect supplied goods.
Faulty goods must be returned within 30 days of the delivery date.
You must notify us within 14 days if you wish to return any unwanted
goods. These must then be returned to us within 14 days from the date of this notification.
Any returns outside of this is at our discretion.
Returned
goods must not have been fitted and must be in a re-sale able
condition (unless faulty).
Parts
that have been painted or modified cannot be returned.
Whilst
we make every effort to provide accurate information, it is the
customers responsibility to check that the parts are correct for
their vehicle before fitting.
‘Special
Order’ parts require full payment at the time of the order being
placed; cancellations and returns are not possible for special order
parts unless faulty or incorrectly supplied.
All
goods are sold in accordance with the Consumer Contracts
Regulations.
Guarantee
All
products are supplied and guaranteed in accordance with manufacture
specifications. Any item which is proved and admitted by the
manufacturer to be defective due to material or structural defect
will be replaced free of charge or credited in full at our
discretion.
Under
no circumstances will we accept liability for consequential loss or
damage or pay for any repairs or alterations without prior
authorisation.
In
the event of a guarantee claim, notification must be made both
verbally and in writing immediately a fault is discovered. The
purchaser must provide full particulars and facilities to enable us
to verify the claim.
Parts
sold by Auto Craft Engineering UK Ltd are supplied for use on
applicable road going vehicles.
Prices
Whilst
we make every effort to adhere to our published prices, we reserve
the right to amend them to those current at the date of dispatch
Product
Information
Any
information provided in our catalogues, on our website, or in advice
provided by us as part of our sales service, is as accurate as
possible. In all instances it is the responsibility of the purchaser
to ensure that the parts supplied are suitable and correct for the
required application.
By purchasing goods from Auto Craft Engineering UK Ltd you are agreeing with our terms and conditions.