FAQ

Frequently Asked Questions

  1. How do I place an order?
  2. I'm not in the UK, can I buy from you?
  3. Do you have any items that aren't on your website?
  4. I'm a Trader/Restorer, do you offer trade discounts?
  5. What payment methods do you accept? Can I pay by Bank Transfer?
  6. What is your policy on refunds or returns?
  7. Do you share email addresses or other contact information with third parties?


Frequently asked questions about ordering, payment & delivery


  1. How do I place an order?

  2. You can order on-line, using this secure website, or if you have any questions before you place your order, or you'd rather speak to us in person, please see our contact page.

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  3. I'm not in the UK, can I buy from you?

  4. Yes, we sell our products all over the world. 


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  5. Do you have any items that aren't on your website?

  6. In general, no, but we're constantly working on new items in house.  See our 'Coming Soon' page for details. We also add items from suppliers around the world on a daily basis.  If you can't find something that you need, please feel free to contact us, or you'd like to hear about all our new and upcoming items then sign up for 'Air Supply', our regular newsletter.

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  7. I'm a Trader/Restorer, do you offer trade discounts?

  8. We offer various trade accounts to all genuine traders and garages/restorers, whether new or established, large or small.  Orders can then be placed in person, or on-line, where you'll have full access to all trade prices at the relevant rate.  
    No need to apply with lengthy forms, just contact us for further details, or register an account, and let us know that you wish to be set up as a trade account.

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  9. What payment methods do you accept? Can I pay by Bank Transfer?

  10. We accept all major credit and debit cards.  Payments made by PayPal may be subject to a 4% surcharge.  If you wish to pay by bank transfer, please contact us for our account details.

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  11. What is your policy on refunds or returns?

  12. Please see our 'Terms and Conditions' for details of our returns and refunds policy.

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  13. Do you share email addresses or other contact information with third parties?

  14. In a word, 'No'.  We treat all information provided by our customers with the utmost care and respect.  The only exception is providing information to couriers etc necessary to complete the delivery of your order.  Please see our 'Privacy Policy' for full details.


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