Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Auto Craft Engineering UK Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

Discounts

Customer discounts are given at the discretion of Auto Craft Engineering UK Ltd, the level of discount may vary depending on the size and value of the order, previous orders placed, number of years as a valued customer

Trade discount levels are set by Auto Craft Engineering UK Ltd, the level of trade discount is set based on trade customers annual spend, trade customers not meeting their annual spend amount will move down a discount level, trade customers spending over the required amount for their trade level will move up to the next discount level

Auto Craft Engineering UK Ltd reserves the right to change any trade discount level or remove any discount level at any time without prior notice.

 

Retention of Title

All goods remain the property of Auto Craft Engineering UK Ltd until paid in full.

We reserve the right to charge interest on overdue accounts. Any cost associated with the collection of outstanding debts will be forwarded to the debtor.

 

Payment of goods

All private customer orders must be paid in full before being shipped or collected. Orders will not be released until payment has cleared into our account.

All trade customer orders not on account must be paid in full before being shipped or collected. Orders will not be released until payment has cleared into our account.

All trade customers on a 30 day trade account agreement must ensure that their accounts are paid up to date.

Accounts in arrears will be placed on a temporary stop and no further orders placed will be released until the account is paid up to date. It is the responsibility of the trade customer to pay any invoiced orders on time.

Failure to keep a trade account paid up to date will result in the removal of the trade account and payment in full will be required before orders can be shipped or collected.

Auto Craft Engineering UK Ltd reserves the right to remove any trade customers on account without prior notice.

 

Carriage

Parts should be checked for damage prior to signing for your delivery. Any damage should be noted on the courier’s paperwork.

Auto Craft Engineering UK Ltd cannot be held responsible for the replacement of damaged parts, or the refund of payment for damaged parts if the parts were not checked for damage on delivery, and the damage was not noted on the courier’s paperwork.

 

Incorrect orders

Any shortages or damages must be reported to Auto Craft Engineering UK Ltd as soon as possible after delivery, and within 14 days of the delivery date.

 

Returns

Before returning any goods, please contact a member of our customer service team at: info@autocrafteng.co.uk to arrange your returns.

The customer must meet the cost of carriage to return correctly supplied goods.

Auto Craft Engineering UK Ltd will meet the cost of the carriage to return incorrect supplied goods.

Unwanted goods returned after 30 days are subject to a 20% handling charge.

No unwanted goods can be returned after 90 days.

Returned goods must not have been fitted and must be in a re-sale able condition (unless faulty).

Parts that have been painted or modified cannot be returned.

Whilst we make every effort to provide accurate information, it is the customers responsibility to check that the parts are correct for their vehicle before fitting.

‘Special Order’ parts require full payment at the time of the order being placed; cancellations and returns are not possible for special order parts unless faulty or incorrectly supplied.

All goods are sold in accordance with the Consumer Contracts Regulations.

 

Guarantee

All products are supplied and guaranteed in accordance with manufacture specifications. Any item which is proved and admitted by the manufacturer to be defective due to material or structural defect will be replaced free of charge or credited in full at our discretion.

Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.

In the event of a guarantee claim, notification must be made both verbally and in writing immediately a fault is discovered. The purchaser must provide full particulars and facilities to enable us to verify the claim.

Parts sold by Auto Craft Engineering UK Ltd are supplied for use on applicable road going vehicles.

 

Prices

Whilst we make every effort to adhere to our published prices, we reserve the right to amend them to those current at the date of dispatch

 

Product Information

Any information provided in our catalogues, on our website, or in advice provided by us as part of our sales service, is as accurate as possible. In all instances it is the responsibility of the purchaser to ensure that the parts supplied are suitable and correct for the required application.

 
General Information
By purchasing goods from Auto Craft Engineering UK Ltd you are agreeing with our terms and conditions.
 
 
Office Address:
 

Auto Craft Engineering UK Ltd,
Springfield Farm,
Nuneaton Road,
Ansley,
Warwickshire
United Kingdom
CV10 0QU

Tel: +44 (0) 24 7639 8217
Fax: +44 (0) 024 7639 8717

Website: http://www.autocrafteng.co.uk/ Email: info@autocrafteng.co.uk